Designing Better Processes
Working well, together, through better design
Your organization is likely being undermined by its decision environment. In most organizations, people are expected to produce within a digital landscape they didn't design and they don’t fully understand. Every day, solopreneurs and teams alike navigate choicetech, the project management tools, communication platforms, and data management systems that dictate how information is shared and decisions are made.
The problem isn't a lack of talent or "culture"; it’s a systems failure. When the tools are opaque or poorly integrated, people stop trying and start working around them. This creates silos, redundant labor, and a breakdown in operational integrity.
Supporting better choices through designing better processes
At Remake The Rules, I help people build and collaborate with their powerful information tools in ways that actually improve outcomes and decision making. While I work with clients on all types of high-stakes choices, the heart of my work—the belief that we must understand how choicetech is changing how and what we choose—is born from my experience within one of our most complex and consequential social institutions: policing.
My methodology was forged over a decade at a major city police department, leading their analytics bureau through one of the most volatile periods in modern public safety. I don't just understand data; I understand how it makes or breaks an organization.
Whether you are business owner, manager, director, founder, or solopreneur, I bring that same rigor to your most complex, and consequential, systems.
Our decisions are already completely infused with and reliant on choicetech
The question is no longer if these tools are changing what we think, do, and choose, but how. And for many people, its unclear how their digital information tools really work (or don’t?) let alone how they’re impacting the choices of staff, leaders, applicants, and clients.
Bridging the gap: operational necessities versus operational realities
Most users treat software and data systems as a utility, but in reality, it is the environment where your work and decisions happen. Nowhere is this more apparent than in Hiring and Talent Acquisition. Hiring is a high-stakes decision process that has been almost entirely outsourced to opaque choicetech. Most hiring professionals are fed up because they aren't just "finding talent"; they are navigating problematic, poorly-designed systems, like Applicant Tracking Systems (ATS) and automated filters, that flatten nuance and repeatedly deliver disappointing outcomes.
The goal is to move from choice inflation (too many choices, too little clarity) to systemic integrity (tools, processes, and decision environments that serve the mission).
You don’t need to hustle harder or adopt the latest tool-of-the-week. You need a process that helps the group filter, assess, and act with intention. I help teams audit their internal choicetech to ensure that the tools are actually supporting, rather than obstructing them.
Remake The Rules can help
Services are tailored to each client’s needs and often include:
Process & Systems Audit: Identifying the specific "piles of information" and redundant tools causing cognitive labor and dragging down your team.
The ROAR Methodology:
Reflect: Aligning on the actual mission versus the "busy work" choicetech often encourage.
Observe: Identifying where information is getting trapped in silos or lost in digital noise.
Assess: Measuring the gap between your leadership goals and your current operational reality.
Realign: Upgrading the way the decisions are made to restore confidence and momentum.
Strategic Workflow Design: Moving away from "tool-of-the-week" culture and building sustainable, cohesive information flows.
Decision Architecture for Leaders: Restoring the ability to move from hesitation to structured, strategic action in a hybrid human-tech environment.
Based in Colorado, Remake The Rules is equipped to work with client’s regardless of their geographic location through remote collaboration as well as initial or intermittent on-site, in-person work.
Learn more
Book a call or email to learn more about how we can strengthen your team and organization through better data and decision making.